+385 52 756 228

Terms and conditions

Inquiries and reservations for accomodation are receiving personal at the agency, in writing electronically, by phone. Agency is at disposal to guests for providing all information related to accomodation. The guest is obliged to provide the information that is required from him for the execution of the reservation. To confirm the reservation is necessary pay an advance of 30% of the total price. The rest of sum is paying on arrival day at the agency. Upon fulfillment of the reservation the guest fully accepts these General Terms and Conditions. In case of unexpected twists in connection with the accommodation agency can replace existing accomodation with the new accomodation of the same category and at the price at which is confirmed reservation. Cancellation by the customer, after the advance payment, is necessary to do in writing (e-mail or fax).

If the guest cancels the reservation, appear below cancellation terms:

  • For cancellation up to 30 days before arrival will be charged 30% of the accomodation price
  • For cancellation 14-9 days before arrival will be charged 50% of the accomodation price
  • For cancellation 8-2 days before arrival will be charged 80% of the accomodation price
  • For cancellation 1 day before arrival, for non-appearance or cancellation in reserved period will be charged 100% of the total price.

The agency tries to provide its customers good quality accommodation which satisfy their needs and wishes. Agency concernes about simultaneous satisfaction of guests and renters, about their rights and interests in accordance with good practices in tourism.